Privacy Policy
Effective Date: 1.1.25
Last Updated: 3.11.25
RealViz is owned and operated by KAIOS Productions LLC., which acts as the data controller for your personal data.
We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, your rights, and how we ensure your data remains secure.
By using the RealViz website (the “Site”), you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information to enhance user experience, provide our services, and improve our platform.
A. Information You Provide
When you interact with our website, you may voluntarily provide us with:
• Personal Identifiers: Name, email address, phone number, company name, and mailing address.
• Payment Information: If you make a purchase, we collect necessary billing details.
• Communication Data: Messages you send us via contact forms, email, or customer support.
B. Information We Collect Automatically
When you visit our website, we automatically collect:
• Device Information: IP address, browser type, time zone, operating system, and browsing behavior.
• Usage Data: Pages visited, time spent on the site, and referral sources.
• Cookies & Tracking Technologies: We use cookies, log files, and analytics tools to optimize website performance.
C. Information from Third Parties
We may receive data from analytics providers, advertising partners, and public databases to enhance our services.
2. Legal Basis for Processing Data (GDPR Compliance)
We process personal data under the following legal bases:
✔ Consent: When you subscribe to emails, newsletters, or provide contact details.
✔ Contractual Obligation: To fulfill a purchase, provide a service, or respond to inquiries.
✔ Legitimate Interest: For analytics, fraud prevention, or improving our services.
✔ Legal Compliance: When required by law or regulatory authorities.
You may withdraw consent at any time by contacting us at contact@realviz.io.
3. How We Use Your Information
We use collected data to:
✅ Deliver and improve our services.
✅ Provide customer support and respond to inquiries.
✅ Analyze user trends and website traffic.
✅ Prevent fraudulent activity and enhance security.
✅ Send updates, marketing communications (only with your consent).
4. How We Share Your Information
We do not sell your personal data. However, we may share information with:
• Service Providers: Payment processors, analytics platforms (Google Analytics), and cloud storage providers.
• Legal & Compliance Authorities: When required by law, subpoenas, or for fraud prevention.
• Business Transfers: If we merge, acquire, or sell assets, your data may be transferred.
You can request a list of third-party providers we work with by contacting us at contact@realviz.io.
5. Data Retention Policy
We only retain personal data for as long as necessary to fulfill its intended purpose, unless a longer retention period is required by law.
• Marketing Data: Stored until you unsubscribe.
• Transaction Records: Kept for legal & accounting compliance (e.g., 7 years in some jurisdictions).
• User Accounts: Retained until the account is deleted.
After expiration, data is securely deleted or anonymized.
6. Your Privacy Rights
A. GDPR Rights (For EU Residents)
If you are in the European Economic Area (EEA), you have the right to:
✔ Access your personal data.
✔ Correct or update inaccurate data.
✔ Request data deletion (“Right to be forgotten”).
✔ Restrict processing of your data.
✔ Request a copy of your data in a portable format.
✔ Object to automated decision-making (e.g., AI profiling).
To exercise these rights, email us at contact@realviz.io.
B. CCPA Rights (For California Residents)
Under the California Consumer Privacy Act (CCPA), you can:
✔ Request to know what data we collect about you.
✔ Request deletion of personal data.
✔ Opt out of data sharing for targeted advertising.
✔ Non-Discrimination: We will not deny services or charge different prices if you exercise these rights.
To submit a CCPA request, email us at contact@realviz.io.
C. COPPA Compliance (Children’s Data)
RealViz does not knowingly collect data from children under 13 years old. If you believe we have unintentionally collected data from a child, please contact us for immediate deletion.
7. International Data Transfers
We operate globally, meaning your data may be transferred outside of your country to servers in the United States, Canada, or other jurisdictions.
To ensure data protection, we use:
• Standard Contractual Clauses (SCCs) approved by the EU.
• Other recognized safeguards under GDPR for international transfers.
If you have concerns about international data transfers, contact us at contact@realviz.io.
8. Security Measures
We implement strong technical, administrative, and physical security measures to protect your data, including:
✔ Encrypted storage and secure servers.
✔ Limited access to personal data.
✔ Regular security audits.
However, no system is 100% secure. In case of a security breach, affected users will be notified immediately.
9. Links to Third-Party Websites
Our website may contain links to external sites not operated by RealViz. We are not responsible for their privacy practices. We recommend reading their Privacy Policies before submitting personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When changes occur, we will:
• Post an updated version on our website.
• Notify users via email if changes are significant.
Please review this page periodically for updates.
11. Contact Information
If you have any questions, concerns, or privacy requests, please contact us at:
📧 Email: contact@realviz.io
